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AI Voice Agent to handle phone orders?

Feature Request

I have a question. Would it be possible to add an AI Voice Agent to handle phone orders?

The idea is for the AI agent to answer customer calls, take the complete order (items, quantities, customer details, delivery address, etc.), and then automatically send the order to our Karenderia Multiple Restaurant System, just as if the order had been placed through the app or website.

This would allow us to fully automate phone orders without staff having to manually enter each order.

Do you think this could be integrated with our current system?

Thank you.

Best regards,

Posted by victor ion ·
5 comments

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Comments5

  • brettos napoleon

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    Oct 27

    Would be great

  • Ryan Pietersen

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    Oct 25

    Yes indeed🤩

  • Ameha_Kart

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    Oct 24

    Nice idea. But we have to look into third party softwares that allow kmrs integration. All this are recommended features👍🏻

  • foodclick

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    Oct 24

    @victor ion We could use an AI Voice Agent powered by speech-to-text, an LLM to understand customer requests and manage conversations, and text-to-speech to respond naturally. Technologies such as OpenAI Realtime API, combined with a telephony platform like Twilio, could handle incoming calls, understand orders, confirm item availability and quantities, collect customer details and delivery addresses, and then submit the completed order to KMRS through its API.

    The main challenge would be integrating the voice agent with KMRS's menu, pricing, restaurant availability, and order management system to ensure accurate orders. It will be difficult integrate. but an excellent feature to explore.

  • Bkima Labs

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    Oct 23

    It would be great to have an AI Voice agent to handle phone orders. However it should be able to recognize different pronunciations and accents to ensure that customer orders are captured accurately.